Terms & Conditions

Autohome Full Terms and Conditions
of Membership for 3 months free Autohome assistance

1. Definitions:
In these conditions
1.1 "the Company" is Autohome Limited of Mayleigh House, Kettering Road North, Northampton NN3 6HH.
1.2 "the Member" is the person or persons whose application for the vehicle recovery club operated by the Company has been accepted by the Company.
1.3 "the Service" is the service provided by the Company to the Member as set out in these conditions.
1.4 "the Vehicle" shall mean bike belonging to the and any other bike belonging to that Member and for which the Company has agreed to supply the Service in consideration of the Member paying an additional fee.
1.5 "the Representative" shall mean the employee or agent of the company who shall carry out the Service for or on behalf of the Company.

2. Area in which Service is provided:
The Company shall provide the Service in the United Kingdom the Channel Islands and the Isle of Man only. The Service: covers all levels of membership with the exception of Roadside Plus and Roadside Plus Home. At this level of cover Recovery is only to the nearest garage or home address up to a maximum of a 20 mile journey from the location of the breakdown or accident.
2.1 Within the 3 months free cover period there is a maximum limit of 1 callout. Following the call out the customer will be required to take out a minimum of 12 months cover at the cost of £24.95.

3. The Service:
3.1 In the event of a breakdown to the Vehicle the Company will either provide or pay for the cost of the Representative and a breakdown vehicle to attend upon the Vehicle.
3.2 The Representative will endeavour to remedy the fault, which causes the breakdown of the Vehicle.
3.3 The Representative will attend the Vehicle for up to half an hour without charge but this time limit can be extended if the Company at its discretion considers it necessary.
3.4 If the Representative cannot remedy the cause of the breakdown of the Vehicle then the Company will either transport the Vehicle to a garage within a reasonable distance of the location where the vehicle has broken down or transport the Member and up to four passengers to the home of the Member at the Company’s expense. In both cases the mode of such transportation shall be in the absolute discretion of the Company.
3.5 If the Member so requests then at the discretion of the company the vehicle the Member and up to four passengers will be transported to the destination of the Member who will be solely responsible for ensuring that the Vehicle is repaired prior to making another journey. The Company shall be under no obligation to provide the Service in the event of the Member failing to carry out the necessary repairs.
3.6 In the event of an accident to the Vehicle, which renders it either incapable of being driven or unroadworthy the Company will return the Vehicle together with the Member and up to four passengers to the home of the Member but only if the Vehicle is capable of being loaded onto a standard car transporter vehicle.

4. Limits on the Service:
4.1 The Member is entitled to the benefit of the Service for each and every time the Vehicle breaks down but only either to the transportation of the Vehicle to the home or destination of the Member or transportation to a local garage for each particular breakdown.
4.2 The driver must remain with the vehicle and produce his Certificate of Membership or Membership Card to the Representative prior to the provision of the Service and the Company shall be under no obligation to provide the Service if the Member does not comply with this condition.
4.3 All requests for the provision of the Service must be made direct to the Company via its Telephone service.
4.4 The Service will be provided free of charge by the Company but:¬
(i) the Member will be responsible for payment of all labour charges (apart from those included in the Service) and for any parts required to carry out repairs to the Vehicle.
(ii) any work undertaken to the Vehicle which is outside the terms of the Service or does not relate to the cause of the breakdown is the responsibility of the Member and is carried out at his own risk.
(iii) where the Vehicle is repaired by the proprietor firm or company operating the garage to which the Vehicle has been transported for repair then those repairs are undertaken by such garage as agent for the Member and not as agent for the Company and the Company shall be under no liability whatsoever to the Member for the failure of the garage to undertake such repairs in a good and workmanlike manner.
(iv) the Member is solely responsible for the payment of all ferry costs involved in transporting the vehicle.
4.5 The Vehicle must have adequate locations for towing winching or securing it to a car transporter and this particularly applies to modified vehicles. The Company may refuse to transport any vehicle, which does not comply with this provision.
4.6 Where the Company provides accident assistance and the Member is insured under a comprehensive motor insurance policy, the Member will, if required by the Company, submit an appropriate claim to his insurer for the cost of transporting the vehicle and will reimburse the Company of the amount, which he receives from his insurer pursuant to such claim.
4.7 The Company shall be under no obligation to provide the service:¬
(i) in severe weather conditions which in the opinion of the Company render it impossible to provide the Service.
(ii) where the breakdown has been caused by a puncture and where the Member does not carry with the Vehicle an inflated and serviceable spare tyre.
(iii) where the Vehicle is towing either a private caravan or trailer which is not fitted with a 50mm ball coupling.
(iv) where the Vehicle is located at a point inaccessible from the public highway or on an island which is not connected to the Mainland or an adjacent island by ferry.
(v) If after assessment, specialist lifting equipment (not normally carried by an Autohome agent) is, in the view of the agent, required to provide assistance when a vehicle has left the highway, is in a ditch, is standing on soft ground, sand or shingle or is stuck in water or snow, or which has been immobilised by the removal of its wheels, we will arrange cover but at your cost.
4.8 The Company shall be entitled to decline to provide the Service in cases where the breakdown of the Vehicle has resulted from a lack of fuel and where the Member’s Vehicle shall have broken down for the same reason in the previous twelve months.
4.9 The Company shall be under no obligation whatsoever to pay or reimburse any costs incurred by the Member to a third party.
4.10 Relief driver (not included with roadside plus or roadside home). Provision of chauffeur to bring the car home if the driver becomes ill and no alternative driver is with the travelling party. Insurance cover and fuel must be provided by the owner. Confirmation of medical condition by a registered practitioner will be required.

5. Exclusions from the Service.
The following are excluded from the Service:¬
5.1 The Vehicle is at or within 1,000 yards of the Member's residence or the place where the vehicle is normally kept (including any temporary residence of over three weeks duration) except in cases where the Member has applied for the Company's "Roadside Plus", "Home Plus" & "Super Plus" options and has paid the appropriate premium for the provision of that Service.
5.2 Broken and shattered windscreens (unless the windscreen is of a type which cannot be repaired or replaced at the location of the Vehicle) when the Vehicle will be transported to the nearest windscreen repairer.
5.3* The vehicle is of over 2.5 tons in weight including any load being carried. Special schemes available.
5.4* Vehicles of over 6 feet wide or over 24 feet long.
5.5* Vehicles hired out for periods of less than one year.
5.6* Vehicles rendered unroadworthy by virtue of being engaged in racing, pace making, speed testing or any reliability trial, rally or competition.
5.7 Vehicles located in soft ground, water or snow bound.

6. Rights of Membership Excluded.
6.1 The Company reserves the right to terminate membership if in its reasonable opinion the Service has been abused misused or the Vehicle inadequately maintained.
6.2 The Company reserves the right to refuse any application for renewal of membership and to terminate existing membership at its absolute discretion.
6.3 In the event of membership being terminated the Company may refund such part of the subscription at the discretion of its management. Where the member terminates the company reserve the right to offer no refund.

7. Roadside Plus Home, Home Plus & Super Plus Services.
Where the Roadside Plus Home, Home Plus or Super Plus premium has been paid service will be provided at the member's residence or place where the vehicle is normally kept (including temporary residence of over three weeks duration) subject to the additional conditions below.
7.1 If the Representative cannot start the Vehicle the Company will transport it to a garage of the Member's choice within an eight mile radius of his home.
7.2 The Company shall be entitled to refuse to provide Service if the vehicle fails to start as a result of a fault for which the Company has previously provided the Service and where the Member has failed to carry out any necessary work to prevent the recurrence of the fault. The Company shall not be under any obligation to provide the At-Home Service where the Vehicle is in an unroadworthy condition and not in normal use prior to the breakdown.
7.3 Hotel Accommodation (not Roadside Plus Home) - Providing for the cost of Motor Lodge standard accommodation for the driver and passengers should they have to stay overnight at other than their intended destination whilst the car is being repaired. Does not apply if less than 50 miles from the home address.
7.4 Assistance at or near the Home Address is restricted to 4 times in any Membership year.

8 The following are relative to the Super Plus cover. (Super Plus is limited to vehicles 12 years and younger).
8.1 Medical Recoveries - Provision of car or private ambulance as appropriate to transfer member or spouse hospitalised away from home to a hospital near their home. Provision of chauffeur to bring the vehicle home if the driver becomes ill. Insurance cover and fuel must be provided by the owner. Confirmation of medical condition by a registered practitioner will be required.
8.2 Alternative Travel - To reimburse the cost of onward travel to destination by public transport should the vehicle not be readily repairable, where the car is being returned to the home address (or nearby garage).
8.3 Vehicle Hire - The provision or reimbursement of the cost of a hire car for up to 3 days following a breakdown.
Note: Hire vehicles are only available during opening hours of Hire Companies and are subject to normal rules applying such as age of driver and driving license endorsements.
8.4 Message Handling - When delayed owing to breakdown or accident the passing of a telephone message to a specified telephone number.
8.5 Lost Key Recovery - The provision of a key fob with our freepost address for the return of keys if found with a reference number to facilitate return of keys to the owner.

9. UK Plus Personal, covers the member not the vehicle and includes assistance when driving other vehicles, this is restricted to three times in any membership year on cars or bikes other than the one on our records.

10. Europlus
Cars over 7 years old, vans and mini buses excluded.

11. The Company is not responsible for any goods being transported in the vehicle or trailer. Where possible the goods will be transported with the vehicle/trailer; however Autohome cannot be held responsible for any theft, damage or other consequential loss. For your own protection ensure that any goods carried on the trailer are covered by your own insurance.

*European Cover full conditions on request.