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KEY FACTS
The Bike Insurer Rescue Product
Autohome Ltd Benefits
When we started over 39 years ago we were at the forefront of assistance services for motorists. It is still Autohome's aim to provide a better service for our members than anyone else. Our enthusiastic and dedicated staff maintain a high standard of customer care and service.
Key Facts
This document is to provide you with the basic details of your Autohome Bike Insurer rescue policy, for full conditions of service please refer to full terms and conditions of the policy.
Authorised Insurer:-
Autohome Insurance Ltd
Registered office:- Mayleigh House
Kettering Road North
Northampton
NN3 6HH
Registered Number:- 1178454
Exclusions to service (This is a summary please refer to terms and conditions)
- Cover is not provided at policy holders home address or where the bike is normally kept
- Parts and repairs are excluded
- Service is not provided outside the UK
Can I cancel my policy?
You can cancel your cover within 14 days and receive a full refund, if the service has been used no refund will be given. If you cancel after the 14 day period no refund will be given. To cancel a policy please call 01604 640900.
To make a claim
By Telephone: - 01604 640999 or freephone 0800 622166
By Text: - 0779550562
How do I make a complaint?
If you should need to make a complaint please write to:-
Customer Services
Autohome Ltd
Mayleigh House
Kettering Road North
Northampton
NN3 6HH
Telephone: 01604 640900 or alternatively email at admin@autohome.co.uk. If we are unable to settle your complaint, you may be able to refer to the Financial Ombudsman Service.
The insurer is covered by the financial Ombudsman service; you may be entitled to compensation from this scheme, if they cannot meet their obligations. It also depends on the type of business and the circumstances of the claim. For claims against insurance firms, the first £2000 of any insurance claim or policy is covered in full, plus 90% of the balance. Further information about compensation scheme arrangements available from www.fscs.org.uk or telephone 0207 8927300.
Benefits of the policy
Level A - A package offering roadside assistance and 20 mile recovery. If your motorcycle cannot be fixed on the spot within a reasonable time, we will recover your motorcycle to the nearest garage or your home address if it is nearer. (This level of cover does not include assistance at the home address or within one mile).
- Recovery home within 20 mile radius
12 months Level A £29.95 Retail Price
Through The Bike Insurer £24.95
Level B - The UK Plus cover provides all round protection, bringing you the benefits of expert assistance to help you at the roadside and the security of knowing that if recovery is necessary, we will recover the vehicle to your home address or destination. Cover extends throughout the UK and includes mechanical breakdown, accidents, recovery after vandalism and theft. The average call out time is 35 minutes but in many cases help is with you even quicker. The only exclusion is at or less than one mile from your home. This is covered in HOME PLUS. Cover is for the member’s vehicle with any driver.
- Recovery for breakdown nationwide
- At Home Assistance
12 months Level B £67.00
Through The Bike Insurer £39.95
Level C Home Plus As the name implies, this level of cover provides all the benefits of the UK Plus Service plus assistance with your vehicle at your home. In addition should you be stranded away from your intended destination due to a breakdown, hotel accommodation will be provided. Recovery following breakdown/accident to home or local repairer.
- Recovery for breakdown nationwide
- At Home Assistance
12 Months Level C £102.50
Through The Bike Insurer £59.95